Does Your CX Have a DIY Problem?
Why DIY search solutions may cost more than you think (and how to avoid common pitfalls)
In today’s digital world, search isn’t just a starting point—it’s the make-or-break moment of the customer journey. With 69% of digital shoppers relying on search and 80% abandoning sites after a poor search experience, the stakes couldn’t be higher.
The challenge? Many CX teams rely on DIY search solutions that seem cost-effective but end up draining resources and stifling growth. Studies reveal these systems demand an average of 18 months for development—time spent losing out on market opportunities, revenue and innovation.
It’s time to rethink your search strategy. This ebook uncovers the real limitations and high costs of DIY search so you can break free from the DIY search trap. Inside, you'll discover:
- Scalability and Performance Pitfalls: Why DIY solutions struggle to keep up with growing data and user demands.
- Security Risks: Common vulnerabilities that leave your system exposed.
- Benefits of Modern Search Platforms: How ready-made solutions offer faster deployment, seamless scalability, advanced security and continuous innovation.
