Personalization at Scale: How Ecommerce Brands Actually Pull It Off

Because your customers don’t want “just for you” content that feels like it was made for everyone

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Let’s be honest - most “personalized” ecommerce experiences still feel as personal as a plain white tee. And yet, today’s consumers expect brands to know them better than their own group chat.

So how do you actually deliver content-led experiences that feel bespoke and drive conversions, all without duct-taping a dozen platforms together?

Contentful and CMSWire bring you a no-BS breakdown of retail personalization strategies that actually scale. From flexible architecture and AI for content marketing to omnichannel tactics from brands like Ruggable and Kraft Heinz - we’re sharing what works (and what doesn’t).

(Spoiler: it’s not about adding “[First.Name]” to every email.)

Why You Should Watch:

  • 🧩 Composable, not chaotic: How flexible architecture makes scaling easy
  • 🛍️ Moments that matter: Nail personalization for events like Black Friday
  • 🤖 AI excution: Speed up testing, tweaking and launching content
  • 🎥 See it in action: 10-minute demo of personalization done right

Don’t just talk about personalization. Make it personal. Watch the on-demand webinar now - your future customers will thank you.