CX Transformation That Pays for Itself

Outdated systems, long wait times and high agent turnover aren’t just frustrating — they’re expensive. That leaves leaders with a critical question when considering CX transformation: is it worth it?

To find out, Five9 commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study. The results show that modernization with Five9 Intelligent CX Platform doesn’t just make customer experience better — it delivers measurable financial impact.

Here’s what customers gained:

• Faster service: 120 seconds cut from every call
• Lower costs: $5.6M saved by retiring legacy systems
• Happier agents: 30% reduction in turnover
• Smarter routing: AI Agents containing up to 28% of contacts

With Five9, CX leaders don’t have to pick between better experiences and better economics — they get both.

Download the case study and see how you can modernize CX for measurable results.