Stop the Scroll, Cut the Tickets: How to Build a Self-Service Portal Customers Use

Only 10% of customer platforms gain strong adoption—this guide shows how better documentation portals can change that.
Stop the Scroll, Cut the Tickets: How to Build a Self-Service Portal Customers Use

You launched a documentation portal. Now what?

Support tickets keep coming. AI tools can’t find what they need. Customers bounce before they find answers.

Most documentation portals resemble file cabinets, not user experiences.

What you’ll get in this ebook:

  • Six key capabilities that increase adoption and reduce support cases
  • Methods to connect your portal to AI for better performance
  • Case studies of companies with 10x more engagement and fewer tickets
  • A checklist to assess and improve your portal

Customers expect fast, frictionless self-service. Leaders need to cut costs without compromising experience. And AI? It’s only as good as the content behind it. 

Presented by

Fluid Topics is the Product Knowledge Platform that instantly connects your product content to users, applications and AI. Scale product experiences and self-service support across every channel, every touchpoint and every team.

For more information about Fluid Topics, please visit www.fluidtopics.com.