What’s Next for AI in CX?

Expert predictions of emerging trends in AI-driven CX
Google Cloud’s AI for CX Trends Report

AI in customer experience isn’t just about support tickets and call scripts anymore. Its authentic, personalized interactions can help save customers time and help them feel truly understood.

Picture this:

A virtual stylist that curates outfits and uses a virtual try-on to show you how they'd look on you—no dressing room required.

A healthcare-focused generative AI assistant that summarizes complex data and automates regulatory submissions, accelerating review times.

From retail to healthcare, entertainment to finance, AI is rewriting the rules of CX. Want to know where it’s headed next?

Presented by

Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.

For more information about Google Cloud, please visit cloud.google.com.