The AI Agent Handbook
Skip the script and see how autonomous agents are transforming customer experience
Another week, another spike in call and chat volume. Your agents are slammed, queues are stacking up and you're refreshing dashboards like it's your full-time job. Meanwhile, customers want fast answers, not apologies for long wait times.
That’s where this guide comes in. The AI Agent Handbook from NICE cuts through the AI buzzwords and shows how next-gen agents—powered by agentic AI—are already handling real conversations across voice and digital channels. These AI agents don’t just follow scripts. They think, act and resolve like your top performers, freeing up your team to focus on the stuff that actually needs a human touch.
Why Download?
- Understand agentic AI without the jargon: Forrester calls it the shift from passive tools to systems that perceive, decide and act
- See what success looks like in the wild: One NICE client cut cancellations by 85% and escalations by 76% with proactive AI agents
- Get inspired by real results: See where AI agents reduced call volume, improved NPS by 50% and saved hours of agent time each week
Almost 70% of top-performing companies expect proactive customer service to be the norm within a year. Grab the handbook and get practical insights to power your next-gen support strategy.
