The Automation Playbook for Overwhelmed CX Teams

You’ve tried automation. And maybe it worked... a little. But your bots still bail halfway through, handoffs to agents feel like starting over and your customers? They’re still finding the “speak to a human” button faster than you can say ROI.

The Automation Playbook from NICE is your new game plan. Packed with 10 proven plays, it shows how to fix the real stuff—like fragmented workflows, overwhelmed agents and CX journeys that fall apart across channels.

Why Download?

• Fix what’s broken: Run targeted plays to solve issues like bot bailouts, poor handoffs and disconnected systems​
  
  
• Scale smarter, not sloppier: Handle millions of interactions without compromising performance or customer trust
  
  
• Show your work: Track metrics like AHT, CSAT and ROI to win internal buy-in and customer loyalty​

If your current automation strategy feels like it's stuck in a loop, this is how you break out—and level up.