How Agentic AI Is Rewriting the Rules of Customer Experience

Your chatbot may be polite, but is it actually pulling its weight?
NiCE and Opus Research whitepaper on AI-powered customer service blueprint

Let’s face it - your current AI setup might be good at answering FAQs, but that alone is not exactly blowing minds. If customers are still stuck repeating themselves or rage-hitting “0” to reach a human, it’s time for a serious AI glow-up.

This whitepaper, created by Opus Research and powered by NiCE, shows how forward-thinking brands are ditching robotic replies for truly intelligent, agentic AI. We’re talking AI that thinks, plans and acts, giving customers that unexpected “wow” feeling while your agents finally get to breathe.

Key Takeaways:

  • Discover how to evolve from legacy systems to next-gen AI maturity
  • See how agentic AI anticipates problems and solves them before they escalate
  • Learn how smart self-service makes customers (and agents) actually happy
  • Unlock real-world strategies for transforming support from a cost center to a CX hero

Stop using AI like it’s 2018. Download the whitepaper and start delivering the kind of customer experience that makes competitors sweat.

Presented by

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

For more information about NiCE, please visit nice.com.