How to Turn Data, AI and Empathy Into 1:1 CX

A practical guide to transforming customer experience through real-time insights, intelligent orchestration and a little human understanding
How to Turn Data, AI and Empathy Into 1:1 CX

You’ve got the data. You’ve got the AI. What you need now is empathy — and a plan. This POV shows how to connect all three to deliver experiences that hit home, not just inboxes.

What you can expect:

  • See how Adobe Experience Platform brings data, content and context together in real time
  • Learn how to move from static segmentation to living, adaptive personalization
  • Understand why empathy is the missing link in most AI strategies
  • Discover how brands like yours are achieving faster activation, higher conversion and measurable ROI

Turn your data into understanding — and your understanding into experiences that truly connect.

Presented by

Rightpoint, a Genpact (NYSE: G) company, is where human experience and advanced technology solutions converge to create transformative business outcomes. As a digital experience agency and technology powerhouse, they specialize in translating user insights into scalable, platform-driven solutions. In partnership with leading technology providers, they help organizations accelerate growth through platform innovation and experience-led transformation.

For more information about Rightpoint, please visit www.rightpoint.com