How to Build Trust and Keep Patients Coming Back
Hear how Twilio and Forrester are helping healthcare teams design AI that feels human—and earns loyalty.
93% of healthcare orgs think AI improves engagement. Only 59% of patients agree.
There’s a disconnect—and it’s costing trust. In this fireside chat, Twilio and Forrester unpack what it takes to build patient-centered AI that informs, connects and doesn’t sound like a robot wrote it.
Key Takeaways
- What “human-centered AI” actually looks like in the wild
- How to use empathy, not just automation, to earn patient trust
- Real examples: reminders, chat agents and RPM that work
- Why plain language > buzzwords when engagement is on the line
Because loyalty starts with trust—and trust starts with better communication.
