The CSAT Survey on Trial: Rethinking Voice-of-the-Customer Insights
Uncover new insights with AI
It’s the trial of the century: join Tethr’s Steve Trier, Glia’s Rick DeLisi, Neighborly Software’s Mary Drumond, and CX Accelerator’s Nate Brown as they interrogate the traditional customer survey.
You’ll leave the virtual courtroom with ideas for combining survey data and predictive CSAT to inform your CX priorities and increase customer satisfaction.
Here's what's on the docket:
- Understand the benefits and limitations of traditional CSAT survey programs.
- Discover how AI-powered predictive CSAT scoring can expand your access to voice-of-the-customer insights.
- Learn how to augment surveys with predictive CSAT to identify and prioritize CX improvements.
Meet our speakers:
Steve Trier, COO/CPO at Tethr
Rick DeLisi, Lead Research Analyst at Glia
Mary Drumond, Vice President of Marketing at Neighborly Software
Nate Brown, Co-Founder at CX Accelerator
Register now to secure your spot and be a part of the action!
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Webinar On-Demand Sponsored By
Tethr is an AI-powered conversation intelligence
platform that turns unstructured customer conversation data into actionable insights, allowing contact centers to automate their QA, improve agent performance, combat churn, reduce operational costs and identify new business opportunities.
It gives contact center and CX leaders a 360-degree view of every customer interaction, regardless of channel (phone, chat, email, or service ticket).
Backed by over a decade of customer service and experience research, Tethr delivers easy-to-read reports and dashboards that empower contact center leaders to track and meet their goals, including reducing average handle time, improving first-call resolution, and increasing customer satisfaction.
Industry leaders in financial services, insurance, consumer services, and more use Tethr to build a better customer experience.
To learn more, visit tethr.com