How to Enhance CX and Operational Efficiency Through Proactive Outreach

Join us to dive into the transformative journey from reactive to proactive customer engagement strategies empowered by AI. Explore the unique advantages of diverse outbound use cases, the operational efficiencies of a unified platform and strategies for seamless integration of both agent-assisted and automated approaches. Uncover actionable insights to elevate CX, harness the power of AI effectively and drive superior business outcomes through proactive outreach.

Here's what we'll cover:

Unlocking the power of outbound: exploring different use cases and their benefits.
Streamlining operations with a unified platform: the advantages of consolidation.
Striking the balance: integrating agent-assisted and automated approaches for optimal results.

Meet the Experts:
Annette Miesbach, Product Marketing Manager at NICE
Catherine Brinkman, VP of Client Experience, Global Trainer at Dale Carnegie Training

Don't miss out on this opportunity to unlock the key to maximizing the potential of your customer engagement strategy!

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Webinar On-Demand Sponsored By

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
www.nice.com