2024 KPI Benchmarks: Uncovering AI’s Impact on Contact Center

— Live on Tuesday, August 20 at 9am PT / 12pm ET —

What kind of impact has generative AI had on contact center performance over the past year?

Join Kevin McNulty, Senior Director of Product Marketing Talkdesk, as he presents an overview of the 2024 Talkdesk Global Contact Center KPI Benchmarking Report.

In this webinar, Kevin will present key findings from the report, with a special focus on the influence of generative AI. Learn why these insights are crucial and how you can leverage benchmark data to enhance your performance management efforts.

When you attend this event, you will:

Gain insights into the acceleration of self-service and automation technologies.
Understand the empowering role of AI in optimizing contact center agent workflows.
Explore key KPIs such as average talk time and service level, based on data from nearly 3,000 Talkdesk customers.
Learn strategies to identify the most effective approaches for achieving your contact center goals.
Compare peer performance metrics to navigate the evolving contact center landscape.

Meet the expert:
Kevin McNulty
Senior Director of Product Marketing, Talkdesk

Discover how the latest benchmark data can help you stay ahead in the rapidly changing world of customer interactions.

View the Recording:

By submitting this form, I confirm that I have read and agree to SMG's privacy policy, consent to receive communications and understand that I can opt-out at any time.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Webinar On-Demand Sponsored By

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
www.talkdesk.com