The Next Era of Customer Experience: AI, Accessibility, and Composability

What’s Covered? 

• How AI is revolutionizing content creation and experience building
• Best practices for implementing accessibility and creating inclusive customer experiences
• The benefits of composable architectures in building flexible, scalable digital customer experiences
• An interactive Q&A session

Customer-centricity is paramount, and digital customer experience (CX) must continually adapt to changing customer habits and technological changes. 

In this webinar, our panel of experts will explore how emerging technologies are redefining digital customer interactions, including the transformative power of AI in creating personalized, data-driven customer experiences and content. They’ll also cover the critical role of accessibility in designing inclusive digital experiences and how composability offers unparalleled flexibility and scalability for the digital presence of modern enterprises.

Finally, you’ll leave with a comprehensive overview of the strategies and innovations driving the future of CX. Through expert insights, real-world case studies from leading organizations like MARS and EPAM, and actionable takeaways, you'll gain the knowledge needed to define the new era of digital customer experience.

Featured Speakers:

• Dries Buytaert, Founder, Chief Technology & Strategy Officer at Acquia
• Yury Bialykh, CTO, Digital at EPAM
• Shubham Mehrish, SVP e-Commerce & Chief Digital and Information Officer at Mars, Incorporated

Register now to secure your spot and transform your customer experience with cutting-edge insights.