Elevate Your Customer Experience with Microsoft Dynamics 365 Contact Center

In today’s fast-paced business environment, enhancing efficiency and delivering exceptional customer experiences are crucial for success. Join this event to explore how this newly launched, Copilot-first solution delivers intelligence, automation and efficiency across every engagement channel.

From delivering self-service and personalizing customer interactions to fueling agent productivity and increasing efficiencies, the Microsoft Dynamics 365 Contact Center has reimagined the way agents and customers interact, all backed by the power of Gen-AI. It’s a modern way to build your customer base in today’s fickle consumer world and retaining those who not only expect, but demand a fluid, elevated and engaging experience.

During this webinar, you will:

• Gain perspective on how the Copilot-first Microsoft Dynamics 365 Contact Center can maximize efficiencies and reimagine service across every engagement channel.
• Understand the breadth and depth of truly being AI-ready in your contact center and how these new tools can handle routine inquiries, enhance self-service options, and provide insightful data to anticipate customer needs.
• Dive into what you would need to have, and what you don’t, to empower agents and drive revenue while building a loyal and engaged customer base.

Meet the Experts:

Jimmy Richter, Senior Principal in Sales Engineering, TTEC Digital
Reese Loos, Senior Product Manager, Microsoft

Get your questions answered at our LIVE webinar!