AI and the Customer Experience
How AI is revolutionizing the customer experience
Overview:
In today's competitive digital landscape, customer experience (CX) is a critical differentiator. This webinar, "How AI is Revolutionizing the Customer Experience," explores the transformative power of AI in reshaping how businesses engage with customers and drive business outcomes. The session will explore how AI-powered search can create seamless, personalized experiences across all digital touchpoints, from browsing and purchasing to support and self-service.
Objective:
The primary objective of this session is to provide attendees with a deep understanding of the current CX trends influenced by AI, the challenges organizations face in delivering a cohesive customer journey, and practical strategies to harness AI's potential to overcome these obstacles. Attendees will leave with actionable insights and a clear roadmap for integrating AI into their CX strategies to drive engagement, increase conversions, and reduce churn.
Learnings:
- Gain actionable insights into the latest CX trends and AI applications
- Learn practical strategies to overcome common CX challenges
- Understand the role of AI in driving cohesive, personalized customer experiences
Meet the experts:
Kerri-Anne Beech, Senior Product Marketing Manager, Coveo
Dan Gingiss, Chief Experience Officer, The Experience Maker, LLC
View the Recording:
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Webinar On-Demand Sponsored By
Relevance is what creates a differentiated digital workplace experience. Coveo is the world's leading cloud-based relevance platform that acts as an intelligence layer, injecting relevance into the digital workplace with AI-powered solutions spanning from intelligent search through to knowledge recommendations for intranet search, employee self-service, and departmental knowledge needs. Coveo has more than 1,500 successful implementations around the world, with clients including Tableau, Dell, Palo Alto, Xero and Motorola Solutions. Coveo is supported by a network of accredited global partners, integrators and alliances, including Salesforce, ServiceNow, Sitecore, Accenture, Deloitte, and Ernst & Young
Discover more at www.coveo.com