Unlock the Secrets to Customer Service Excellence

Key takeaways from the Freshworks 2024 Benchmark Report
On-Demand
Speakers
Jenny Petersen,

Senior Director - Product Management
Freshworks Inc

Nicole Jean Corriveau,

Manager - Solution Engineering
Freshworks Inc

About

In today’s fast-paced world, where customer expectations are rising and leaders need to do more with less, excelling in customer service means staying ahead of trends and adapting quickly.

The Freshworks 2024 Customer Service Benchmark Report reveals critical insights to help you lead the way.

This event will cover:

  • The impact of generative AI on customer experience
  • Essential KPIs for assessing your performance
  • How conversational support enhances customer satisfaction
  • The top channels for seamless support

Discover how AI can improve response times, resolution rates, and CSAT scores, and learn how chatbot-powered deflection can handle up to 86% of conversations, boosting your team’s efficiency.

Register now to see how your business measures up to industry standards!

Presented by

Freshworks Inc. (NASDAQ: FRSH) makes it easy for companies to delight their customers and their employees. Our AI-powered customer and employee-service solutions increase efficiency and improve engagement for companies of all sizes. The result is happier customers and more productive employees. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Bridgestone, Databricks, Fila, Nucor and Sony. For the latest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.