Decoding CX With AI: An Expedition in Customer Excellence

Crack the code to perfecting customer experiences with analytics, optimization & automation.
ON-DEMAND
Speakers
Bryan Lyde,

Sr. Product Marketing Manager
NICE

About

Just like deciphering ancient symbols, this webinar will guide you through the AI tools that unlock the secret to transforming your CX strategy. Discover how Enlighten AI and Generative AI act as your "clues" to optimizing operational efficiency and uncovering the AI-powered formula for superior customer experiences.

In this webinar, you will explore:

  • How CX AI analytics uncovers deep insights into customer behavior and performance, leading to actionable strategies.
  • Data-driven methods to deliver personalized, real-time customer experiences.
  • How Generative AI streamlines quality management and automates call summarization for enhanced efficiency.

Join us on this thrilling expedition to master the art of CX transformation through AI!

Presented by

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
www.nice.com