AI’s Future in Experience Management

Discover AI’s potential for creating meaningful, human-centric experiences.
ON-DEMAND
Speakers
Speaker:
Hadley Spadaccini,

Senior Product Marketing Manager, AI and Analytics
Medallia

Moderator:
Charles Stewart,

Lead Product Manager, Artificial Intelligence
Intuitive

About

AI has the potential to revolutionize customer and employee experiences by becoming "invisible"—seamlessly integrated into every interaction. Yet, many enterprises struggle to bridge the gap between consumer-friendly AI and more complex, enterprise-level solutions. To maximize AI's true potential, you must focus on creating human-centric experiences that empower users and surface actionable insights in real time.

In this session, you'll learn about the ways AI will evolve to help organizations overcome barriers in AI adoption and ensure that technology works to enhance confidence, understanding and decision-making for all users—plus:

  • How "invisible" AI can seamlessly integrate into and streamline daily workflows
  • The role of AI in enabling more distinguished, human-focused interactions
  • Practical steps for overcoming barriers to AI adoption in the enterprise
  • The future possibilities of AI for delivering actionable, real-time insights

Presented by

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

For more information visit www.medallia.com.