Next-Gen Care: Beyond the Contact Center

Learn how to transform your customer engagement with AI and Salesforce
ON-DEMAND
Speakers
Colin O'Neill,

Sr. Director of CX Strategy
Concentrix

Jay Noble,

Managing Director, Global Salesforce Practice
Concentrix

Ian Douglas,

Director, Partner AI & Data Solutions
Salesforce

About

Technology can enable amazing customer experiences, but there's a gap to bridge.

While spending on CX technology has surged, CSAT scores haven’t kept pace. With AI becoming mainstream, 2025 promises another year of rapid change—bringing both challenges and opportunities to unlock the value of every customer interaction.

Join Concentrix and Salesforce to discover how these global CX leaders are helping organizations like yours deliver next-gen customer care today:

  • Explore AI use cases for CX that drive measurable business impact.
  • Learn how Agentforce accelerates CX performance improvements.
  • Activate data for personalization and journey orchestration.
  • Break down silos and take the first step toward transformation.


Presented by

Experience the power of Concentrix. Fully integrated technology and services that power the worlds best brands, today and into the future.

Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere.

Visit concentrix.com to learn more.