The Future of Behavioral Intelligence: Improving CX with Dynamic Data

Join Industry leaders as they discuss the benefits of dynamic data for CX/EX vs. more traditional, timely feedback methods.
Tuesday, February 11 | 11AM PT / 2PM ET
Speakers
Michael Mallett,

VP, Customer Experience Product Solutions
Medallia

Sean Albertson,

Founder & CEO,
& CMSWire Contributor
CX4ROCKS

Tom Wentworth,

CMO
incident.io

Jeannie Walters,

CEO & Chief Experience Investigator
Experience Investigators

Tope Sadiku,

Global Director, Organization Effectiveness Design
McDonald's

About

Traditional feedback methods are no longer enough to understand the full digital experience. Behavioral intelligence goes deeper, turning actions into insights and capturing real-time data on how your customers are interacting with your brand across multiple digital channels.

This transition from static to dynamic allows businesses to eliminate the costly guesswork and make informed decisions that provide more meaningful, personal connections with their customers and employees.

But don't take our word for it. Join our panel of experts as they discuss their own firsthand experiences with this new and emerging tech.

During this digital roundtable event, you'll get expert advice on how to:

  • Revolutionize customer understanding: Discover how behavioral intelligence and digital-first strategies are replacing traditional feedback as the ultimate proxy for the voice of the customer (VoC).
  • Transform static data to dynamic impact: Learn how predictive analytics, real-time simulations and advanced forecasting turn your existing data into actionable intelligence.
  • Accelerate growth with intelligent automation: Explore the power of generative AI and cutting-edge data ecosystems to automate and optimize engagement, acquisition and loyalty.
  • Elevate experience management: Embrace the future of omnichannel strategy, adaptive technologies and digital intelligence to transform your current programs.

Moderated by CMSWire Editor in Chief, Dom Nicastro, this is an event you won't want to miss. Claim your spot!


Presented by

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

For more information visit www.medallia.com.