Maximize the Value of AI in Customer Service

Get GenAI and customer service right with smart automation

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Speakers

Andy Traba,

Vice President of Product Marketing
NICE

Daniel Wu,

Course Facilitator,
Stanford University AI Professional Program

Matt Keane,

Vice President of the Enterprise Data Office, AI and Platform Innovation
Aflac

Shri Nandan,

VP, AI Experiences
Comcast

What You'll Learn

AI is reshaping customer service, but getting it right requires more than just automation. By optimizing workflows, integrating AI and human agents and leveraging knowledge management, your organization can create seamless and efficient customer experiences. Research shows that when AI enhances agent behaviors, customer sentiment improves — leading to stronger engagement and satisfaction.

Join us for an insightful session on maximizing AI in CX. Learn how to implement smart automation that improves efficiency while maintaining the human touch. Discover best practices for knowledge-driven AI that ensures precise, effective customer interactions.

In this webinar, you’ll discover how to:

Automate end-to-end workflows to boost efficiency and agent productivity
Optimize the balance between AI and human agents for seamless customer interactions
Leverage AI-driven knowledge management for more accurate and effective customer service

Don’t miss this chance to unlock the full potential of AI in CX. Register today!