CX Reality Check: What Your Customers Are Really Thinking
New research uncovers a growing disconnect: while CX leaders believe experiences are improving, consumer sentiment tells a different story.
Head of Demand GenerationSurveyMonkey
Head of Customer MarketingSurveyMonkey
The CX scoreboard is broken: leaders are counting wins while customers are logging complaints.
Nearly half of CX leaders believe their customer experience is improving. The problem? Most customers don’t agree. There’s a growing perception gap between what brands think they’re delivering and how customers actually feel.
Join CMSWire and SurveyMonkey to unpack exclusive data on what customers really think and how CX pros can close the gap before it widens further.
You’ll learn:
- Why marketing/CX leaders and customers are seeing two different realities
- How to uncover hidden friction points in your customer journey
- Five actionable steps to sharpen your CX strategy for H2
- How to build a feedback program that actually improves satisfaction
Don’t let assumptions drive your strategy. Register now and get the insights you need to not just meet rising expectations, but exceed them.
