Call Spoofing Trends Financial Institutions Can’t Afford to Ignore

Consumers are still answering calls - they're just picking up the wrong ones.

In 2023 alone, fraudsters stole over $10 billion from consumers, and the phone channel saw the highest per-person losses. Imposter scams - many posing as banks - spiked 71% in just two years. The worst part? The phone is still where many customers want to engage.

If your institution can’t prove it’s legit on the first ring, you’re putting your reputation, and your customers, at risk.

This webinar brings together experts from TransUnion and Juniper Research to explore how spoofing fraud is evolving and how leading financial institutions can win back trust. You’ll get a no-nonsense look at what’s happening, what’s working and what to do next.

Here's what you'll learn:

• What rising spoofing trends mean for your customers—and your brand reputation
• Why the voice channel can’t be fixed without rebuilding consumer trust
• Where spoofed calls are spiking (and why it’s worse in some regions)
• How TransUnion Trusted Call Solutions verify calls and protect both sides of the conversation

Fraudsters are impersonating you. Learn how to stop them (and earn back customer trust) before the next scam call lands.