From Manual to Magical: How AI Transforms CX Teams

Manual support processes called. They want their inefficiency back — learn how to replace them with automation that actually delivers.
Tuesday, December 2 @ 9 AM PT | 12 PM ET
Speakers
Alex Harvey,

Sr Manager, Industry Marketing
Talkdesk

Karen Reyes,

Vice President of Global Contact Center
United Nations Federal Credit Union

On the Agenda

Agents are stuck in repeat mode. Service is inconsistent. Costs are climbing. And that chatbot you launched? Customers aren’t impressed.

It’s time for automation that actually works.

Join Talkdesk and CMSWire for a behind-the-scenes look at Customer Experience Automation (CXA) in the real world. Hear how Karen Reyes, VP at United Nations Federal Credit Union, helped her team move from reactive to high-performing without sacrificing service.

Alex Harvey from Talkdesk will share where to start, what to avoid and how to build automation that supports your team, not sidelines them.

Here’s what we’ll be talking about:

  • What CXA actually is and how to use it without killing the experience
  • How AI and automation solve real service pain points
  • Where to begin if your CX feels stuck or scattered
  • Why CXA is a long-term strategy, not a quick fix

If your support ops are running on stress and spreadsheets, this is the reset you’ve been waiting for. Save your seat and get the strategy that works.

Presented by

Customer Experience. Automated.

At Talkdesk, we’ve always believed customer experience should be better. Faster. Smarter. But until now, most platforms only managed the conversation—not the work behind it.

That’s why we created Customer Experience Automation (CXA): a new type of platform that uses a network of specialized AI agents to do the actual work of customer service, sales, and support—resolving issues, processing tasks, generating knowledge, and orchestrating outcomes across systems, teams, and channels.

And while CXA transforms the speed and scale of service, it never loses sight of the human at the center. Every interaction is guided by empathy, context, and care so customers feel understood, not processed.