Unlock Connected Service: How to Forecast, Staff & Support Every Channel
When 73% of CX leaders say silos damage CX, it’s time to stop juggling tools and start building a service operation that runs smoothly.
COO Playvox by NiCE
Product Success ManagerPlayvox by NiCE
Product Marketing ManagerPlayvox by NiCE
- Moderator - CMSWire
Disconnected channels. Clunky handoffs. Scattered data. No wonder agents scramble, customers repeat themselves and supervisors are left guessing.
This webinar shows how leading CX teams connect voice, chat, and social—and give supervisors the forecasting, staffing and visibility to stay ahead instead of reacting.
77% of CX leaders say their back-office teams are aligned with broader CX goals, yet most still struggle to share data, insights and operations across the customer journey. This session will help you close that gap, including how to:
- Forecast and schedule across voice, digital and back office
- Empower agents with context—not more tabs and tools
- Speed up resolution by cutting manual busywork
- Blend automation and human expertise at scale
If your team is tired of fragmented workflows and reactive support, this session will show a faster, smarter path forward. Grab your spot now.
