Roundtable: Turning Real-Time CX Signals into Business Results

Four big brands. One live, unscripted discussion on how modern CX teams move from dashboards to real impact.
Tuesday, December 16 @ 11AM PT | 2PM ET
Speakers
Phil Burrows,

Senior Digital & Product Leader
Founder,
Burrows & Co. Digital Advisory

Katrina Fine,

Senior Manager: AI & Technology Enablement
Hyatt

Jeff Harling,

Head of Global Digital CX - Success & Support
Zoom

Daniel Thrall,

Principal, Customer Experience
Intuit

Geoffrey Ryskamp,

VP and Industry Executive Advisor
Medallia

Dom Nicastro,

Editor-in-Chief
CMSWire

On the Agenda

Customer experience teams are flooded with signals—from surveys and chats to social posts and support transcripts. But most of that insight never makes it to the people who can act on it. Are we preaching to the choir?

This isn't your typical webinar. It's a live, candid roundtable featuring CX leaders from Verizon, Hyatt, Intuit and Zoom—and you're invited to join the conversation. Moderated by CMSWire Editor-in-Chief Dom Nicastro, come hear how they’re modernizing feedback programs and learn how you can do the same.

We'll be discussing:

  • How these brands use real-time customer signals to drive faster, smarter decisions
  • Why AI isn’t magic—it needs context to actually move the needle
  • Strategies to embed insights across teams, from frontline to C-suite
  • The right way to balance automation and human expertise for scalable CX

Don’t miss this chance to talk CX with leaders who've been there, done that. Save your spot and be part of the discussion.

Presented by

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools.

Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

For more information visit www.medallia.com.