Do More with Less: Modernizing the Cloud Contact Center for 2026
See how leading organizations are leveraging cloud platforms to deliver personalized CX without increasing headcount.
Director, Market Analysis & Member InsightsTDECU
Senior Product Marketing ManagerTwilio
Legacy contact centers are draining your budget and frustrating your members with an outdated experience. And with digital-first banks raising the bar, credit unions can’t afford to stay stuck.
But here’s the good news: You don’t need a full tech overhaul to compete. This live fireside chat brings together Twilio’s Savi Chakraborty and TDECU’s Director of Market Analytics and Member Insights, Sanchita Dhara to share how AI-driven automation and self-service can reduce operational costs and improve agent productivity — without increasing headcount.
You’ll learn:
- How to cut costs and agent workload with secure, AI-powered self-service
- What flexible migration really looks like — and why it doesn’t have to hurt
- How to stay connected with members on the channels they prefer
- Why personalized, compliant CX is your edge against digital-first banks
You don’t need a massive team or budget to level up your member experience. Save your spot and learn how to make the switch the smart way.
