Operational Efficiency in Government: Delivering Modern Service on Real-World Budgets

The public expects government service to work like everything else: fast, mobile, always on.

Agencies are expected to deliver that experience on tighter budgets with fewer people. Something has to change.

Join CMSWire and Twilio for a straight conversation about how state and local agencies are using AI and automation to work smarter. We'll show you how to improve operational efficiency while delivering the constituent experience people expect.

What we'll cover:

• AI routing and triage that handles routine requests and frees agents for complex constituent needs
• Tools that give agents real-time context for faster, more personalized service
• Secure identity verification that builds trust without slowing operations
• Unified communications that speed resolution and improve accessibility

Hear from public sector leaders and Twilio experts on what's actually working to maximize efficiency, empower your teams and meet rising constituent expectations.

If you're leading digital transformation, IT or service delivery in state or local government, see how agencies like yours are getting this done.