The 5-Question CX Audit: Benchmark Your CX Operations
for 2026
Built around insights from the 2026 CX Outsourcing Report, this live session puts the audit into practice.
A lot of CX teams are in a weird spot right now.
On paper, things look fine.
CSAT is steady.
AI pilots are happening.
Outsourcing partners are checking the boxes.
But behind the scenes? They still have the nagging feeling that their CX operation may not be built for the level of scale, complexity and transformation the next phase of growh will require.
The 2026 CX Outsourcing Report puts numbers behind that feeling.
Here’s a taste: while 84% say AI initiatives are meeting or exceeding expectations, only 23% have fully operationalized AI across core CX workflows.
In other words, AI is delivering results, but operationalizing it inside day-to-day CX is still messy for a lot of organizations.
In this live session, we’ll use the report’s 5-question audit framework to pressure-test what scalable CX actually looks like in practice
— where teams are getting stuck, what leaders are rethinking and the operational gaps that tend to show up once growth, AI and customer expectations all collide.
Why This Is Worth Your Time
- A practical way to pressure-test whether your CX operation is actually built to scale
- Honest conversation about where AI efforts tend to get stuck in the real world
- Real talk on outsourcing, operations and what CX leaders are rethinking for 2026
- Live Q&A and audience discussion throughout the session
Register now to join the conversation live and see how your CX operation stacks up for 2026.
