From Automation to Intelligence: How Leading Teams Are Rethinking Operations
A new class of CX leaders are running operations on intelligence, not instinct. Learn how they're doing it.
Thursday, July 30 @ 11AM PT / 2PM ET
Speakers
On the Agenda
Most contact centers have more systems, tools and
dashboards than ever, and AI is now becoming
a mandate across the operation. Yet leaders still
can't see how their operation actually behaves.
Why? The CX tech stack was never built to see
everything. On July 30, two people who fixed
that problem take the stage to explain how they did it.
Scala.AI co-founder and CEO Ardie Sameti and Jerry Ellis sit down to talk about the future of modern operations.
No theory.
Just what's working, what's changing, and what it means for how you run your operation.
What You'll Learn
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Managing AI and human agents as one operation: What a unified intelligence layer makes possible across your CX stack.
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Where visibility fails: Why most contact centers still can't see how their hybrid operation actually behaves.
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The execution gap: How leading teams connect operational insight to decisions that are actionable, moving performance in real time.
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Unlocking value across the organization: How operational intelligence helps teams identify opportunities, create business value, accelerate growth, and strengthen profitability.
Register now to secure your spot and walk away with a practical framework you can apply to your own operation.
