Is Your CX Technology Built for What’s Next?
Gain actionable frameworks to transform your customer experience program into a driver of business growth.
Thursday, November 19 @ 11AM PT / 2PM ET
Speakers
On the Agenda
CX technology is entering a new era. An era where gathering feedback and surfacing basic insights is no longer enough. Leaders need a platform that turns experience intelligence into immediate business decisions. Join Medallia, the only Leader in The Forrester Wave™️: Customer Feedback Management And Analytics Solutions, Q3 2026, along with Verizon Business, and special guest, Forrester, to explore where the market is headed and how to evaluate your current investments.
You'll Learn How To:
- Navigate market shifts: Understand where customer experience technology is headed based on Forrester's latest evaluation.
- Set higher expectations for AI: Learn how advanced analytics and AI capabilities are becoming fundamental to modern CX strategies.
- Evaluate for future scale: Get a framework for choosing technology and partners built for what’s next, not just today's baseline needs.
- See real-world evolution: Discover how an industry leader is evolving its CX program and what they prioritize in a strategic technology partner.
- Experience context-aware AI: Watch Medallia Insights Assistant deliver instant, contextually relevant answers, all grounded in your CX data, in a live demo.
